- Registered NDIS Provider
- Supporting participants across Perth
- Registered NDIS Provider
Plain answers to what families, participants and Support Coordinators ask us most. Some are about the NDIS, some are about how we work. If yours isn’t here, ask us.
The questions most people ask before they’ve told us anything.
You’ll need an NDIS plan for us to deliver funded support, but you don’t need one to talk to us. If you’re waiting on a plan, or not sure what yours covers, get in touch anyway. We’ll tell you what we can help with now, and who to talk to about the rest.
It depends on the days and times you need, and who we have available. We’ll tell you at the first call. If we can’t start when you need us to, we’ll say so rather than take the booking and hope.
We’ll ask who the support is for, what a normal week looks like, what’s been hard lately, and which days and times would work. It usually takes about twenty minutes. Nothing is booked until you say so.
Yes, where we can arrange it: a short introduction, at home or somewhere neutral, before the first shift. If the match doesn’t feel right, say so then. It’s easier to change before a routine has formed.
Support workers help with everyday life. Here’s where the edges are.
Everyday things. Getting up and ready, personal care, meals, cleaning and laundry, getting to appointments, getting out into the community, and practising skills like cooking or catching the bus. What a worker helps with depends on the person’s plan and goals, and on how much of it the person can do themselves. Our services page lists the seven kinds of support we provide.
Yes. Cleaning, laundry, shopping and meal preparation are household tasks the NDIS can fund where they relate to the person’s disability. We do them with the person wherever they can take part, so the home stays manageable between visits.
Our workers can prompt and remind, and can assist with medication where it’s written into the plan and the worker has completed the training for it. Anything that needs clinical judgement stays with nurses and doctors. If medication support is part of what you need, tell us at the first call so we match the right worker.
Both. A worker can drive the person in the worker’s vehicle, or travel alongside them on public transport, to appointments, work, study and activities. If travelling independently is a goal, we can practise the route until the person can do it without us. Travel costs are set out in the service agreement.
Yes. We support children, young people and adults. With children, we work closely with parents and, with consent, the child’s school or therapy team, so support at home lines up with what everyone else is doing.
The questions that matter most once support has started.
That’s what we aim for, and it’s why we’re careful about taking on work we can’t staff properly. Trust builds with a familiar face. Some change is unavoidable, when someone is on leave, unwell or moves on. When it happens, we’ll tell you before it does, not after.
Tell us. We’d rather change the match early than have someone put up with a worker they don’t click with. It happens, it isn’t awkward for us, and it doesn’t count against anyone.
We’ll tell you as soon as we know. Where we can, we’ll offer a replacement worker who has been briefed on the person’s routines and preferences. If you’d rather wait for your usual worker, that’s your call, and we’ll reschedule.
Yes. Every support worker holds a current NDIS Worker Screening Check, which is required for registered providers, and we’re happy to show you the clearance. Workers also hold first aid and CPR, and complete our induction before they meet anyone.
Usually not. The NDIS generally doesn’t fund family members to provide paid support, apart from rare exceptions that need NDIA approval. If you’re exploring it, your Support Coordinator or Local Area Coordinator is the right person to ask. It isn’t something we can arrange.
The practical side, in plain words.
NDIA managed, plan managed and self managed. If your plan is NDIA managed you can only use registered providers, and we’re registered, so that’s fine. For plan managed and self managed participants, we invoice your plan manager or you directly.
Daily living, household tasks, community participation, group activities and transport come from Core Supports. Life skills, and life stages and transitions, come from Capacity Building. We check the plan has the right category before anything is booked. If it doesn’t, we’ll say so rather than start and sort it out later.
A written document, agreed before the first shift, that sets out what the support is, when it happens, what it costs and how to change or end it. You’ll have time to read it and ask questions. Nothing starts until you’re happy with it.
Sometimes. The NDIS generally won’t fund cleaning for a whole household when others living there can do it, but it may fund support for the person’s own space, like their room, or support to build their own skills in household tasks. If you’re not sure what your plan covers, ask your plan manager or Support Coordinator, or ask us and we’ll help you read it.
Two questions we get because of our name, and a few about how we do things.
It means our support workers pay attention to what motivates a person, what affects their engagement and how trust is built, and shape everyday support around that. If someone isn’t engaging, we look at what’s getting in the way before pushing harder. It’s a way of paying attention.
No. We are a disability support provider. Our founder’s background is in psychology, and it shapes how we think, but we do not provide therapy, counselling, psychological assessment, diagnosis, nursing or medical care. When someone needs those, we will help them find the right people, and we will work alongside them.
Yes, with consent. We follow the strategies they’ve already set, in the routines those strategies were written for, and we report back what our workers notice so the people who wrote the strategy can adjust it. When something sits outside our role, we say so.
We’re based in Marangaroo and support people across Perth metro. The suburbs we know best are in the northern suburbs, where it’s easiest to keep the same workers in place. Further out depends on who we have available. Ask, and we’ll tell you either way.
Areas we cover
If yours isn’t there, ask us. No question is too small, and you’re not committing to anything by asking.